Delivery Information

When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:

·         In Metro areas: 1 - 6 working days

·         In Non-Metro areas: 3 - 10 working days

To get a more specific delivery window, please refer to http://www.khalifahmart.com.my/delivery

Also, you can check your order status anytime online with our Order Tracking tool at sales@khalifahmart.com.my.

 

How do I check delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.

Can I prearranged the date I want to get the delivery?

Yes for Cash on Delivery. But for postage, we regret to inform you that we are unable to accommodate scheduling of deliveries. However, you may coordinate with our courier partner to schedule according to your preference.

Do you deliver during weekends and holidays?

Yes for Cash on Delivery. But for postage, Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, Can KhalifahMart speed up the delivery?

Yes for Cash on Delivery. But for postage, Unfortunately we are unable to speed up the delivery, The delivery time for your order depends on the seller(s) you have ordered from. Once the item is shipped you recieve a shipment notification.

I just received an email saying that my item has been shipped. When will I receive my order?

As the item has only just been shipped, it may take up to 24 hours to show on the website. Also, note that if you have ordered several items, these may be shipped separately according to stock availability. For the most accurate delivery time of your item(s), please refer to its respective product page.

I ordered multiple items, but why did I receive only one email and one tracking number?

Products may be shipped from various facilities and therefore may arrive at different times. Also, note that if you have ordered several items, these may be shipped separately. you will receive individual emails with the tracking number for the different shipments in the order.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact time and date of delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Why do I receive my order in separate deliveries ?

Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.Note that items that are shipped from international sellers may experience delays during customs clearing.

Can I cancel my order after order has been shipped?

Unfortunately we are unable to accomodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery. Under the circumstances whereby item has shipped to your designated address, kindly decline delivery.

for overseas/international products cancellation will be considered prior to orders being shipped.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at http://khalifahmart.com.my/index.php?route=information/contact immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

Is there any domestic area KhalifahMart cannot deliver to?

KhalifahMart Malaysia can deliver to all domestic areas.

We work in partnership with 4 big logistic companies: Ta-Q-Bin, GDex, Poslaju, Citylink and also have our own delivery team to serve our customer best.

Does KhalifahMart offer international shipments?

International shipment is available at KhalifahMart at the moment.

Can KhalifahMart deliver the package to my office?

KhalifahMart will deliver your order following the address you provide during checkout, whether it is your house address or office address.