Returns & Refunds Policy

How do I return an item?

Before returning an item, check our KhalifahMart Return Policy to make sure your item is eligible for return.

If your return meets all requirements, return can be initiated via the  Online Returns Form (recommended for a faster processing). If you are still not able to access the Online Returns Form, please contact our Customer Service Center team and we will gladly assist you with your returns.

After the form is completely filled up, follow the steps below:

** If you are unable to print the form, please write the RA code on the physical box of the product. The RA code can be found on the Online Return Form (format-RNXXXXXXXXXXXX).

Note: You can ship your return item using any courier service and your courier fee will be reimbursed if is a valid return (Please refer to our return policy). 

If you are unable to access the 
Online Returns Form , contact our Customer Service Center. We are happy to help you with your return.


What is the KhalifahMart Returns policy?

All items sold on KhalifahMart Malaysia are covered under the 100% Buyer Protection.


100% Buyer Protection (BP)

Coverage of return policy

7 calendar days

Change of mind

Not Available

Money back guarantee






Depending on the applied Return policy, you may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Requirements for a valid return:

·         Proof of purchase (order number, tax invoice, etc)

·         Bank details in Return Form if original payment is made via Maybank or Cash-on-Delivery

·         Include printed Return Form and KhalifahMart Tax Invoice in each return package box

·         Reason for return has to be valid and return acceptance conditions met (check out below)

·         Should there be any item damage due to our transportation, please contact our customer service within 24 hours for claim purposes.


For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

x : Not Required | : Required

NOTE: In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes


Can I return an item after the return policy coverage days?

Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection.

After this period, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance and return.

You can also find the warranty center contact information for your item on the warranty card in the package.

How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner.


How long is the quality evaluation process?

Replacement process only begins after we have completed evaluating your returned item.

This quality evaluation process may take up to 2 - 5 business days.

Where to return?

Kindly have your returns shipped to the following address:


No.26, Jalan 20C/146
Desa Tasik, 57000 Sg.Besi, 
Kuala Lumpur